Refund & Returns Policy
Not quite right?
Here's how we fix it.
A clear breakdown of your return window, what's covered if a product is faulty, and exactly how to get your refund sorted.
Return window
15 days
Faulty product cover
6 months
Refund processed
5–7 business days
Starts with
RMA number
RMA · REQUIRED
Contact us to begin
01
Eligibility
Changed your mind or ordered the wrong thing? Here's what needs to be true for a standard return.
15days
Return window
Returns are accepted within 15 days of delivery.
Original condition
Item condition
Items must be unused, undamaged, and in their original packaging.
02
Faulty products
If a product is faulty, unsafe, or not up to standard within 6 months of delivery, you get to choose how it's resolved.
1 Repaired
2 Replaced
3 Refunded
Not covered: issues caused by misuse, neglect, accidental damage, or failure to follow instructions. Notify us as soon as you notice the defect.
03
Return process
Getting a return started only takes two steps.
Contact customer service
Reach out to our team to start the return process.
Receive your RMA number
You will receive a Return Merchandise Authorization (RMA) number — keep this with your return.
04
Refunds
Once we've received your returned item, here's what happens next.
R
5–7 business days
Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.
Refund timing may vary depending on your payment provider.
05
Exceptions
A small number of items fall outside this policy.
Perishable goods
Personalized products
Certain items, such as these, may not be eligible for returns or refunds.
06
Start a return
Reach out through whichever channel is easiest — include your order number and a short description of the issue.
Email
support@rashopa.co.za
WhatsApp
065 998 2132