Frequently Asked Questions
Questions? We've
probably answered it.
Everything about ordering, shipping, payments, returns, and your account — all in one place. Can't find what you need? Reach out at the bottom of the page.
No questions match your search — try a different word, or contact us below.
01
Ordering
Placing, changing, and processing your order.
How do I place an order?
Simply browse our products, click "Add to Cart", then proceed to checkout. Follow the prompts to enter your shipping info and make payment.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, you can contact us to change or cancel it. Once shipped, our Returns Policy applies.
When will my order be processed?
Orders are processed within 24–48 hours (Monday to Friday), excluding public holidays.
Will my order arrive in one package?
Sometimes items ship separately depending on stock availability or location.
02
Shipping & Tracking
Delivery times, options, and tracking your parcel.
How can I track my order?
You'll receive a tracking link via email or SMS once your order is shipped.
How long does shipping take?
Delivery takes 2–5 working days, depending on your location.
What are your delivery options?
We offer door-to-door courier delivery across South Africa.
Do you offer international shipping?
Not at the moment, but we are working on it!
My tracking link isn't updating — what should I do?
If no updates appear after 24 hours, please contact support.
03
Payment
Accepted methods, security, and invoices.
What payment methods do you accept?
We accept EFT, Debit/Credit Cards, Capitec Pay, Ozow, and SnapScan. All payments are secured.
Is it safe to shop on Rashopa?
Yes, we use SSL encryption and secure payment gateways to protect your information.
My payment failed — what should I do?
Try again or contact support@rashopa.co.za for assistance.
Can I get a tax invoice?
Yes, invoices are emailed after checkout. VAT-registered customers can request a VAT invoice.
04
Returns & Refunds
Eligibility, process, and refund timing.
What is your return policy?
Returns are accepted within 15 days of delivery if items are unused and in original packaging.
How do I return a product?
Contact us with your order number, and we'll assist you with the return process.
When will I get my refund?
Refunds take 3–7 business days after we receive and inspect the item.
What items are non-refundable?
Final sale items or used/opened products.
Can I exchange a product instead of a refund?
Yes, depending on stock availability. Contact us to arrange an exchange.
05
Privacy & Security
How your data is handled and protected.
Is my personal information safe?
Yes, we follow POPIA and use encryption to protect your data. See our Privacy Policy.
How do you protect my data?
We use SSL encryption, secure payment processors, and access controls to ensure data safety.
Where can I read your full privacy policy?
You can read it on our Privacy Policy page.
06
Products & Stock
Authenticity, availability, and product info.
Are your products original or branded?
Yes, we only stock authentic and high-quality goods.
What if an item is out of stock?
We'll notify you and offer an alternative or a full refund.
How can I request more info about a product?
Email support@rashopa.co.za or use the live chat on our website.
07
Account
Signing up, logging in, and managing your details.
How do I create an account?
Click "Sign Up" on the top right and follow the steps.
I forgot my password — what should I do?
Click "Forgot Password" on the login page and follow the reset instructions.
How do I update my personal info?
Log in to your account and go to "My Profile" to make changes.
08
Support & More
App availability, live chat, and partnerships.
Do you have a mobile app?
Not yet — but our website is mobile-friendly!
Is live chat support available?
Yes! Use the chat bubble on rashopa.co.za during business hours.
Do you offer dropshipping or wholesale options?
Yes! Email resellers@rashopa.co.za or visit our Partner With Us page.
Still have a question?
Call / WhatsApp
087 014 9038
Email
support@rashopa.co.za
Hours
Mon–Fri, 9:00 AM – 5:00 PM