The rules that keep things fair.

Introduction

Welcome to Rashopa Online Store, accessible at rashopa.co.za. By using this website you agree to be bound by these Terms, as well as all applicable laws, including the Consumer Protection Act (CPA).

Our website allows customers to shop online across multiple categories including electronics, clothing, home & garden, furniture, kitchenware, lighting & décor, health & beauty, and more.

Third-party sellers may list goods on our website. Products sold by third parties will be clearly indicated, and some terms may apply from the third party.

Important notice

These Terms apply to all users who qualify as consumers under the Consumer Protection Act (CPA), 68 of 2008.

Certain clauses may:

• Limit or exclude the liability of Rashopa or third parties.
• Place certain risks or liabilities on you as the user.
• Require you to indemnify Rashopa or a third party.
• Constitute acknowledgment of certain facts by you.

Returns

For details on returns, refunds, replacements, or repairs, see our Returns Policy, which is incorporated into these Terms.

Registration & use of the website

Only registered users may place orders. Registration requires creating a unique username and password and providing personal information.

User responsibilities

• Login credentials are personal and must not be shared.
• You are responsible for all orders placed using your credentials.
• Notify Rashopa immediately of any unauthorized access.

Eligibility to use the website

• Users must be 18 years or older and have legal capacity to enter into contracts.
• Users under 18 may only use the site under supervision of a parent or legal guardian.

Prohibited conduct

You may not:

• Interfere with website functionality using devices, software, or routines.
• Use robots, crawlers, or automated tools to copy or distribute website content without permission.
• Upload or transmit defamatory, abusive, offensive, obscene, hateful, discriminatory, or unlawful content.

Conclusion of sales & availability of stock

• Orders are subject to acceptance by Rashopa or relevant third-party sellers.
• Acceptance depends on availability, accurate product information, and successful payment.
• A binding agreement is formed upon dispatch or collection, not at order placement.
• Orders can be cancelled prior to dispatch. Post-dispatch cancellations follow the Returns Policy.
• Stock availability and prices may change without notice.

Third-party goods

• Rashopa facilitates third-party transactions and is not the seller unless stated.
• Disputes with third-party sellers must be resolved directly with the seller.

Payment

All payments are processed securely using industry-standard encryption.

Delivery of goods

• Options include courier delivery or collection from designated pickup points.
• Delivery details, lead times, and fees are available on the website.
• Delivery is expected within 30 days of payment; customers may confirm or cancel orders if delays occur.

Errors & omissions

• Rashopa strives for accuracy but may have inadvertent errors.
• Remedies include cancellation or refund according to the Returns Policy.

Third-party sellers

• Rashopa may list third-party goods; these transactions are between you and the seller.
• Third-party sellers handle delivery, invoicing, and tax compliance.
• Rashopa may assist with returns but is not obligated to.

Discounted goods & special offers

• Discounts or promotions are subject to availability, duration, and applicable products.
• Cannot be combined with other discounts unless stated.
• Refunds for discounted items reflect the price paid.

Privacy policy

Rashopa respects your privacy. For details on data collection and protection, see our full Privacy Policy, incorporated by reference.

Amendments to these terms

• Rashopa may modify these Terms at any time.
• Continued use after updates constitutes acceptance.
• Discontinue use if you do not accept changes.

Electronic communications

By using the website, you consent to electronic communications from Rashopa, including transactional and promotional messages, in accordance with the Privacy Policy.

Ownership & copyright

• All website content (text, graphics, logos, images, software, etc.) is protected by intellectual property laws.
• Unauthorized use, reproduction, or distribution is prohibited.
• Requests for commercial use must be submitted to support@rashopa.co.za.

Disclaimer

• Use of the website is at your own risk.
• Rashopa provides the website and content "as is" and is not liable for damages or loss arising from use.
• No warranties are made regarding accuracy, reliability, or security.

Complaints

Complaints are acknowledged within 48 hours and addressed within 7 business days when reasonably possible.

Company information

Our PAIA Manual is available online in terms of the Promotion of Access to Information Act, 2000.

General

• Rashopa may suspend, terminate, or limit website access at any time without prior notice.
• These Terms, along with published policies, constitute the entire agreement between you and Rashopa.
• Failure to enforce rights does not constitute a waiver.